Frequently Asked Questions

Adaak is an Indian home décor and gifting brand offering brass, copper and thoughtfully crafted products for modern homes, everyday rituals and meaningful occasions.

Adaak is based in New Delhi, India. We deliver our products to serviceable locations across India.

Yes. Adaak celebrates Indian craftsmanship and offers products made in India. Many pieces are created or finished by skilled artisans using traditional metalworking techniques.

Adaak brings together Indian craftsmanship, useful design and thoughtful gifting. We select pieces that are beautiful, meaningful and suitable for use beyond a single occasion.

Our collection includes brass and copper décor, drinkware, serveware, pooja essentials, kitchen essentials, figurines, vastu-inspired products and gifts for personal and professional occasions.

Minor variations in colour, texture, detailing, polish and finish are common in handcrafted and hand-finished products. These variations add character and do not necessarily indicate a defect.

Adaak offers products made using brass, copper, steel and selected mixed materials. The exact material is mentioned on the individual product page.

No. The material differs between products. Some are made from pure brass or copper, while others may include steel, decorative details, coatings or mixed materials. Please check the individual product specifications.

Check the material information on the product page. If you need further confirmation, email customersupport@adaak.in with the product name or link.

Not necessarily. Some products are intended for food, drink or serving, while others are decorative. Please check the usage information on the relevant product page.

We try to represent every product accurately. Lighting, screen settings and handcrafted detailing may cause minor differences in colour, texture or finish.

Yes. Brass and copper can naturally develop tarnish or patina when exposed to air, moisture and skin oils. This is a natural property of the metal and can generally be managed with proper care.

Select a product, add it to your cart and proceed to checkout. Enter your delivery information, choose an available payment method and complete the payment.

The payment methods available for your order are displayed at checkout. Availability may depend on the location, order value and payment provider.

If Cash on Delivery is available for your order and PIN code, it will appear as an option at checkout. If it is not displayed, the order will need to be prepaid.

After successfully placing an order, you should receive a confirmation on the email address or phone number entered during checkout. Please also check your spam or promotions folder.

Contact us immediately at customersupport@adaak.in with your order number. Changes or cancellation cannot be guaranteed once the order has been processed or dispatched.

Wait a few minutes and check your email. If confirmation is still not received, contact us with your name, phone number, payment reference and transaction screenshot. Never share your OTP, CVV or password.

Yes. Adaak delivers to serviceable locations across India. Availability is checked using the address and PIN code entered during checkout.

Orders are generally delivered within 5–7 business days. Delivery may take longer for remote locations, large products, customised orders, festivals or courier-related delays.

Shipping charges are calculated according to the product weight, package size and delivery location. The applicable amount is displayed during checkout.

Tracking information is shared after the order is dispatched. The tracking link may take a few hours to show its first update.

Check the tracking link first. If the order has crossed the expected timeline, contact customersupport@adaak.in with your order number.

Check with family members, neighbours, security or reception. If it is still missing, contact us promptly with your order number and tracking details.

Products are packed according to their size, weight and design. Delicate pieces receive protective packaging intended to reduce the risk of damage during transportation.

Eligible requests are handled according to our published policy. Eligibility depends on the product’s condition, the reason for the request and when the issue is reported.

Read our Refund Policy →

Email customersupport@adaak.in with your order number, reason for the request and clear photographs or videos of the product and packaging.

Keep the product and original packaging safely. Contact us within the timeline mentioned in our Refund Policy and share photographs and videos showing the damage and packaging.

Contact us promptly with your order number, clear package photographs and details of the incorrect or missing item.

We strongly recommend recording a clear, continuous unboxing video, especially for delicate or high-value products. It can help us assess damage, missing-item or incorrect-product claims.

Yes. Keep the product, invoice, accessories, labels and original packaging until your request has been reviewed.

No. Please wait for confirmation and return instructions before sending any product. Unauthorised returns may not be accepted.

Use a soft, dry or slightly damp cloth for routine cleaning. Follow any instructions provided with the product and dry it thoroughly after cleaning.

Wash suitable copper drinkware or serveware using a mild cleanser and soft sponge, and dry it immediately. Decorative or coated products may require different care.

We recommend handwashing unless the product page specifically states otherwise. Dishwasher heat and strong detergents may affect the product’s finish.

Brass and copper naturally react with air, moisture and oils and may darken over time. This natural oxidation does not automatically mean the product is defective.

Acidic cleaners and metal polish may affect lacquered, painted, plated or antique finishes. Use them only when suitable for that specific product.

Use a soft, dry cloth. Avoid soaking, abrasive scrubbers and strong cleaning agents because they may damage the decorative finish.

Email customersupport@adaak.in with the product name, link and photograph. We will guide you according to its material and finish.

Yes. Enter the recipient’s address as the delivery address during checkout. Please check the recipient’s details carefully before placing the order.

Many products come in suitable packaging, while selected products may have premium gifting options. Check the product page or contact us if packaging is important for your occasion.

If a gift-message option is available during checkout, add your message there. Otherwise, contact us immediately after ordering to check whether one can be included.

Yes. Tell us the occasion, recipient and approximate budget through our Contact Us page, and we will suggest suitable options.

Adaak products can be considered for weddings, housewarmings, birthdays, anniversaries, festivals, religious occasions, new beginnings and everyday gifting.

You may share your preferred date before ordering, but date-specific delivery cannot always be guaranteed because it depends on the product, destination and courier operations.

Yes. Adaak accepts bulk requirements for weddings, festivals, celebrations, employees, clients, business partners, events and institutions.

Yes. We offer brass and copper gifting options for employees, clients, CXOs, business partners, events and professional occasions.

Yes. We can help curate products according to the occasion, quantity, recipient, budget and packaging requirement.

Custom packaging or branding may be available depending on the selected product, quantity, budget and timeline.

The minimum quantity depends on the product, type of customisation and packaging requirement. Our team will confirm it after reviewing your enquiry.

Yes. Share your approximate budget per gift, quantity, recipient type and occasion, and our team can suggest suitable options.

Visit our Partner With Us page and submit your requirement. Include the quantity, budget, delivery location, required date, packaging and branding requirements.