Frequently Asked Questions
Know Adaak Better - Your Curiosities, Answered
Discover more about Adaak — our products, materials, and care.
Know More About Adaak
What is Adaak?
Adaak is a premium brand specializing in handcrafted brass and copper home goods and kitchenware. We focus on traditional craftsmanship and modern design.
Where is Adaak based, and are the products locally made?
Adaak is based in Delhi, and our products are proudly handcrafted by skilled local
artisans. We are committed to promoting traditional Indian metalwork and supporting the artisan community. Every Adaak product is proudly made in India.
What makes Adaak different from other gifting brands?
Adaak stands apart through pure materials, fine detailing, and meaningful craftsmanship. Our gifts are not only beautiful but usable and vastu-friendly, making them ideal for homes, offices, and occasions.
What materials does Adaak use?
We use pure brass, copper, and steel, all lead-free and food-safe. Every piece is designed for durability, elegance, and
everyday use.
What makes Adaak's brass and copper kitchenware a sustainable choice?
Adaak uses pure, ethically-sourced brass and copper. These materials are naturally durable and 100% recyclable, making our handmade products an environmentally
friendly and long-lasting investment for your home.
How do I stay updated on new Adaak collections and special offers?
To get the latest on new Adaak arrivals, exclusive sales, and seasonal collections,
subscribe to our Adaak newsletter on the homepage and follow us on social media.
Order and Shipping
What are the estimated delivery times for Adaak orders?
Our standard shipping time within India is typically 5-7 business days. You'll
receive a tracking number via email to monitor your order status.
How can I track my Adaak order after placement?
Once your order is shipped, you will receive an email containing your order tracking link and tracking ID. You can use this link to get real-time updates on your Adaak package delivery.
Can I modify or cancel my Adaak order after it has been placed?
We process orders quickly to modify your order please contact our Adaak customer support immediately with your order number.
What is the procedure for shipping heavy or delicate brass/copper items?
All brass and copper items are packaged with extreme care using eco-friendly,
durable packaging to ensure they arrive in perfect condition, minimizing the risk of shipping damage for your delicate home goods.
Product Care
How do I clean and maintain brass items to keep them shining?
To clean brass, use a mild solution of warm water, soap, and a soft cloth. Always dry brass items immediately to prevent water spots and tarnish.
What is the best way to care for and clean copper kitchenware?
Copper care is simple: wash with a mild detergent and dry thoroughly. To restore the famous copper shine, use a natural pitting agent like tamarind paste or a
specialized copper cleaner. Avoid abrasive scrubbers.
Is it safe to wash Adaak brass and copper products in a dishwasher?
No, we highly recommend hand-washing all Adaak brass and copper products. The harsh detergents and high heat of a dishwasher can cause discoloration and accelerate patina formation, damaging the finish.
How to remove tarnish from copper and brass effectively?
To remove tarnish, gently rub a paste made of vinegar, salt, and flour onto the surface, leave for a few minutes, then rinse and buff dry. This is a simple, natural way to polish brass and copper.
Why does my copper water bottle turn dark inside, and is it safe?
The darkening inside your copper bottle is a natural process called oxidation or patina formation, which is completely normal and safe. This layer is beneficial and indicates the copper is active.
Benefits of Brass and Copper
What are the health benefits of drinking water from a copper vessel?
Drinking copper-infused water (known as Tamra Jal) is linked to numerous Ayurvedic benefits, including improving digestion, boosting immunity, and acting as a natural antioxidant. Copper is a vital trace mineral.
Is brass a safe and durable material for kitchen and home use?
Yes, brass is highly durable, non-toxic, and has antimicrobial properties, making it
a very safe material for serveware and home use. It’s an eco-friendly and long-lasting alternative to plastic.
How does copper's antimicrobial property benefit kitchenware?
Copper is naturally antimicrobial; it can kill or inhibit the growth of bacteria, viruses, and fungi. This makes copper utensils and water storage highly hygienic for your family's health and safety.
What is the patina process on brass and copper, and is it desirable?
Patina is the natural, often green or brown, film that forms on the surface of brass
and copper as they oxidize. Many people find this antique-looking patina desirable as it adds character, charm, and a protective layer.
Which metal is better for home decor: brass or copper?
Both are excellent. Brass decor offers a rich, golden, and traditional look, whereas
copper decor has a warm, reddish-brown hue. The choice between brass and copper depends on your personal home aesthetic preference.
Returns and Replacement
What is Adaak's return and exchange policy?
We accept returns and exchanges within 7 days of delivery for products that are
unused, in their original condition, and with all tags intact. Items damaged in
transit are eligible for replacement.
How do I initiate a return or replacement for my Adaak order?
To start a return or replacement, please email our customer service team with your order number and the reason for the return.
Are there any items that cannot be returned to Adaak?
Yes, for hygiene reasons, we do not accept returns or exchanges on personalized/customized items or certain products like water bottles if the seal is broken. Please review our full return policy details.
What is the procedure if I receive a damaged Adaak product?
If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will promptly arrange for a free replacement or a full refund.
How long does it take to get a refund after a return is processed?
Once we receive and inspect the returned item, your refund will be processed. It
typically takes 5-10 business days for the refund amount to reflect in your original payment method.
Gifts and Customisation
Does Adaak offer personalized gifting options for corporate or wedding events?
Yes, we specialize in personalized corporate gifts and wedding favors. We offer custom engraving on many of our brass and copper items to create a unique and memorable gift.
How do I request a custom design or bulk order from Adaak?
For custom design projects or bulk order inquiries (e.g., hospitality, large
events), please contact our Adaak customization team directly via email with
your requirements and estimated quantity.
Can I add gift wrapping and a personal message to my Adaak purchase?
Absolutely! During the checkout process, you can select the gift wrapping option and include a personalized gift message. It's the perfect way to present our handcrafted metalware.
What are the popular personalized brass and copper gift ideas?
Popular custom brass gift ideas include engraved nameplates, monogrammed copper mugs, and personalized brass puja items. These make thoughtful and luxurious gifts for any occasion.
What is the lead time for customized brass or copper items?
Customization requires additional time for design approval and engraving. The typical lead time for personalized Adaak products is 10-15 business days before shipping.
